Privacy Policy

1. Introduction

Welcome to ThePrintSmithStore ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website theprintsmithstore.com and use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number, shipping address)
• Account credentials (username, password)
• Payment information (processed securely through Razorpay)
• Order history and preferences
• Custom design specifications and uploaded images
• Communication preferences

2.2 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies
• Location data (with your permission)

2.3 Third-Party Authentication

When you sign in using Google OAuth, we receive your name, email address, and profile picture from Google. We do not have access to your Google password.

3. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your orders
• Creating and managing your account
• Communicating with you about orders, products, and services
• Sending order confirmations, shipping updates, and delivery notifications
• Processing payments and preventing fraud
• Improving our website, products, and services
• Personalizing your shopping experience
• Sending promotional materials (with your consent)
• Complying with legal obligations
• Analyzing usage patterns and trends

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

• Payment processors (Razorpay)
• Shipping and logistics partners
• Cloud hosting services (Vercel, Supabase)
• Email service providers (Resend)
• Analytics services

4.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Enforce our terms and conditions
• Protect our rights, privacy, safety, or property
• Prevent fraud or security issues

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure password hashing
• Regular security audits
• Access controls and authentication
• Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a portable format
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at hello@theprintsmithstore.com

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings, but disabling cookies may affect website functionality.

Types of cookies we use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is retained for accounting and tax purposes as required by Indian law.

10. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes relating to this policy shall be subject to the exclusive jurisdiction of the courts in India.